Beebot Digital Customer Support is a next-generation self-serve support experience for your customers, it’s 24/7 and works across any device.
Beebot AI Customer Support
of businesses said using automated chat increased, loyalty, sales and revenue.
of customer service teams report an increased customer preference for interacting over digital channels.
of chatbots are projected to save 2.5 billion hours for businesses and consumers from chatbots by 2023.
of a brand’s customer support costs can be saved by using automated AI chatbots
A shift to RPA and conversational AI is a hallmark of growing companies
With Beebot Customer Support, you can seize the initiative quickly:
Cloud deployment, swift set-up and managed service
Affordable for all businesses – with a rapid ROI
Continual learning AI and strategic business debt recovery insights.
Works on any device 24/7.
Real-time customer support.
Beebot Customer Support was made for the next generation, it’s 24/7 and works across any device, providing a seamless digital customer experience.
With AI and advanced analytics, Beebot Customer Support personalises conversations to the interests of every customer, ensuring a positive digital customer experience. So you can resolve issues and keep customers happy, delivering against your brand promise, while gathering valuable data to continually optimise your business for a better digital customer experience. Our tech uses insights to help you deliver better experiences, and drive better ROI while reducing costs.
Real-time chat across multiple devices, providing customer help
Supports Customer campaigns and automates surveys
We Can Help Your Business
Send us your email address, and we’ll be in touch with more information.
The Next Generation of Digital Customer Experience.
Providing support 24/7.
In a time-poor world, customers expect support to be available 24/7, across all digital and social channels, to meet their requirements at the point of need.
The Beebot AI Interface is a unique digital customer support experience created in your brand where you can house multi-media content, quick links and actions with an integrated conversational AI bot so customers can self-serve their own support. The platform can bring together content and functions for other software systems and other websites, enabling your customers to gain help and support all in one place.
- Real-time customer service conversational AI bot, providing answers across multiple devices
- Acts as self-service hub for resolving common support requests 24/7
- Supports customer campaigns and automates surveys
A World of Benefits
Enhance Customer Experience
- Real-time Q & A 24/7
- Improve the tier 3 digital customer support experience
- Multi-device and mobile app experience
- Improve CX and CSAT
Reduce Support Costs
- Deflect customer support tickets
- Reduce customer support costs
- Increase staff productivity
- Automation of tier 1 and 2 support
A multitude of use cases to reduce costs and wow your customers
First and second tier support and live agent hand off
Deflect support tickets. Customers can get instant support from your conversational AI bot such as answering queries, processing refunds or order cancellations. Hand off to a live agent if needed for more complex queries.
Intelligent real-time Q and A
If your support agents are always getting asked about your pricing plans, a conversational AI bot can provide tailored answers these efficiently, offer proactive discounts and provide relevant recommendations.
Help website visitors navigate to find answers
Conversational AI bots can help with navigation including helping visitors find specific pages, discover information, and receive instructions about tasks (e.g. registration, account changes etc).
Offer proactive alerts and notifications to announce activities, new services and changes to your account
Push notifications like a native app to announce activities, new services, reminders, changes to services, changes to your account
Collect customer feedback through bot surveys
They can use surveys to communicate with customers to register complaints or wishes, thus helping capture the voice of the customer.
Welcome to Beebot Customer Support
Beebot Support has 12 modules, curated to streamline and transform experiences for customers and employees.
Surveys and Polls
Beebot Conversational AI technology
Looking to enhance your customer support and provide a seamless digital customer experience?
See how Beebot AI can help your customers.