Citizen Experience Technology

Investing in a robust toolset for staff results in significant productivity gains. By equipping employees with the means to share information quickly and accurately, we not only enhance their efficiency but also ensure families receive timely and relevant information. This streamlining leads to a reduction in operational hours and an increase in employee satisfaction, translating to a lower turnover rate and associated costs.

Centralising digital services through our integrated platform results in considerable cost savings, whether managed in-house or outsourced. This consolidation streamlines operations, simplifies user experience, and fosters higher adoption rates, all of which contribute to a lower total cost of ownership and enhanced return on investment.

Promoting self-service reduces the workload on staff and allows for resource reallocation. This shift not only improves customer satisfaction through empowerment and convenience but also leads to a significant reduction in support costs, as self-service operations are more scalable and cost-efficient.

Digital support tools that facilitate positive health behavior changes can lead to substantial savings for the council and the NHS by decreasing the necessity for direct interventions. These tools aid in preventative care, reducing long-term healthcare costs and improving community health outcomes.

Utilising analytics for 'soft referrals' enhances the early intervention process, saving on future costs associated with late-stage interventions. By identifying user intent and providing targeted information, we can preemptively address issues, leading to more efficient use of resources and better allocation of council and NHS services.