AI Driven Citizen Support

Using intelligent automation and AI, our digital solution transforms the way councils interact with citizens, encompassing a wide range of services from waste management to health and welfare, and other citizen services.

Book Demo

Solution Overview

Beebot AI’s Family Hubs offers a best-in-class digital experience that consolidates national and local content, services, and resources into one centralised platform. Accessible from any device, our solution provides a single point of access, empowering families to self-serve their support needs 24/7, 365 days a year. For councils involved in the Family Hubs and Start for Life programmes, this platform seamlessly integrates existing websites, apps, and services, driving efficiency and improving family engagement.

As a Crown Commercial Service-approved provider within the AI framework, Beebot AI goes above and beyond the Family Hubs digital guidelines, ensuring that councils receive a solution that meets and exceeds their digital service delivery requirements.

Key Features

Explore the features that streamline family engagement and optimise council workflows.

Transform the way families interact with you. BeebotAI Family Hubs Solution leverages AI to streamline support and consolidate your services, making every family member's experience seamless and more connected.

Tailored Support For Every Family

Deliver tailored support at scale with Beebot AI’s personalised experience. By dynamically adjusting services based on individual needs, families receive relevant guidance at the right moment, ensuring a more meaningful and efficient support experience.

Read More About Website and PWA Platforms
Enable excellence within your Special Educational Needs and Disabilities (SEND) services with automation. Enhance support and simplify administrative processes with intelligent AI-driven solutions.

Stay Connected With Real-Time Updates

Keep families and professionals connected with real-time, automated notifications. From appointment reminders to event updates, our system ensures no critical information is missed, fostering timely engagement and seamless coordination across all touchpoints.

Read More About Directories
Redefines how the council deliver essential services to families by centralising a wealth of information, creating an efficient, user-friendly gateway for families to access key services and resources.

Empower Families With Proactive, AI-Driven Support

Revolutionise service delivery with AI-powered Digital Pathways. By automating routine guidance and enabling proactive, data-driven support, families receive timely intervention at each stage, improving outcomes and empowering both families and professionals.

Read More About Booking Systems
Use AI technology to streamline the HAF process by allowing families to easily find nearby activities and meal locations, register for events, and receive important updates in real-time.

Instant Assistance, Anytime, Anywhere

Enhance user experience with instant, accessible support through Beebot AI’s live chat feature. Our AI-driven system provides real-time responses to resident queries, ensuring immediate resolution, while seamlessly connecting to live agents for more complex issues.

Read More About Digital Pathways
Elevate care with Beebot AI's Automated Care Pathways. Proactively guide families through key developmental stages, offering timely advice and self-help tools using AI. It's personalised support made simple and effective.

Instant Access to Proactive Guidance

Empower families with on-demand self-help resources that provide quick, accurate answers. Our platform offers an extensive library of video tutorials and guides, helping families resolve common queries independently, reduce reliance on professional support, and support an early intervention strategy by addressing issues before they escalate.

Learn how 70+ Local Authorities automated customer service
Elevate care with Beebot AI's Automated Care Pathways. Proactively guide families through key developmental stages, offering timely advice and self-help tools using AI. It's personalised support made simple and effective.

Data-Driven Insights For Smarter Decisions

Unlock the power of data with Beebot AI’s advanced analytics, offering deep insights into service usage and family engagement. Track trends, identify opportunities for improvement, and make data-backed decisions to optimise service delivery and resource allocation.

Read More About Live Chat

Impacting Numbers

A snapshot of success – delve into the key metrics that showcase our advancements in family experience and council efficiency.
700+
services provided by councils to citizens
(Local Government Group)
317
local authorities in England
(GOV.UK)
£110.3bn
is the total revenue expenditure for all English local authorities
(National Statistics)
67.0m
people in the UK
(National Statistics)

Overview

Beebot AI, recognised as a Crown Commercial Service-approved provider in the AI framework, transforms citizen engagement with a digital platform that aligns with UK council digital guidelines. It streamlines and consolidates council services with advanced automation and real-time communication, enhancing efficiency and improving citizen experience. Beebot AI ensures citizens have seamless access to government services, making them more accessible, responsive, and personalised to individual needs.

Problem Statements for Families

Reactive Support Services 
Points afraid but may
Lack of Localisation in Services 
Stigma in Seeking Support 
Repeating Stories to Different Professionals 
No Out-of-Hours Support 
Inefficient Council-Resident Communication 
Absence of Continuous Digital Support 
Difficulty Finding Trustworthy and Current Information 

Problem Statements for Professionals

Challenges in Meeting Heightened Support Expectations 
Lack of Insights and Analytics 
Families' Lack of Awareness of Services 
Difficulty Measuring Community Program Impact 
Inefficient Council-Resident Communication 
Limited Resources for Diverse Community Needs 
High Volume of Service Calls and Administrative Tasks 

Capabilities

Uncover capabilities aimed at bolstering citizen support services, fostering community well-being through accessible and responsive assistance.

Icon - Elements Webflow Library - BRIX Templates
Icon - Elements Webflow Library - BRIX Templates

Our Benefits

Reduce Costs

Reduce council call centre costs through citizens’ self-serving support. 

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Automate citizen support queries  and administrative tasks across a multitude of areas.

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Analytical insights for strategic council decision-making.

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Automate transactions like forms and applications.

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Significantly increases staff efficiency and productivity across operations.

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Enhance the Experience

Real-time 24/7 Q&A and live agent handoff feature for families. 

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Consolidates third-party services, websites, and information into one ecosystem.

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Provide a personalised experience with support across communities.

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Ensures services are accessible to all users, enhancing inclusivity.

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Multi-device experience without the need to rebuild systems. 

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

About Beebot AI

Let us show you how we can partner with you and help you work smarter, faster and more productively.
 Beebot AI, your go-to destination for intelligent automation solutions.

ROI

Efficiently measure and articulate the return on investment, equipping you with solid data to inform and provide evidence to senior stakeholders.

Staff Efficiency

Investing in a robust toolset for staff results in significant productivity gains. By equipping employees with the means to share information quickly and accurately, we not only enhance their efficiency but also ensure families receive timely and relevant information. This streamlining leads to a reduction in operational hours and an increase in employee satisfaction, translating to a lower turnover rate and associated costs.

Channel Shift

Investing in a robust toolset for staff results in significant productivity gains. By equipping employees with the means to share information quickly and accurately, we not only enhance their efficiency but also ensure families receive timely and relevant information. This streamlining leads to a reduction in operational hours and an increase in employee satisfaction, translating to a lower turnover rate and associated costs.

Consolidation

Centralising digital services through our integrated platform results in considerable cost savings, whether managed in-house or outsourced. This consolidation streamlines operations, simplifies user experience, and fosters higher adoption rates, all of which contribute to a lower total cost of ownership and enhanced return on investment.

Self-Serve Digital Support

Promoting self-service reduces the workload on staff and allows for resource reallocation. This shift not only improves customer satisfaction through empowerment and convenience but also leads to a significant reduction in support costs, as self-service operations are more scalable and cost-efficient.

Support PH Outcomes

Digital support tools that facilitate positive health behavior changes can lead to substantial savings for the council and the NHS by decreasing the necessity for direct interventions. These tools aid in preventative care, reducing long-term healthcare costs and improving community health outcomes.

Analytics/Optimisation

Utilising analytics for 'soft referrals' enhances the early intervention process, saving on future costs associated with late-stage interventions. By identifying user intent and providing targeted information, we can preemptively address issues, leading to more efficient use of resources and better allocation of council and NHS services.

Why choose Beebot AI?

Mission-Driven Automation for community-focused UK public sector.

Exceptional Customer Experiences with efficient service delivery.

Accelerated Time-to-Value from technological investments.

Versatile Platform Support adaptable to diverse needs.

Scalability and Security in a robust SaaS model.

Deep SaaS Expertise for optimized, successful deployments.

Hyper Care Approach for an affordable, smooth transition.

NHS Digital Partnership underscores healthcare commitment.

FAQs

Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.