Public Sector
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Imagine a world where families in your local area could access all Family Hubs content and services through a single, user-friendly mobile app. A Family Hubs Mobile App has the potential to solve the various issues faced by UK councils and families when it comes to delivering and managing virtual FH services.
Traditionally, these services have been static content on government websites, with limited video content, links to forms and PDFs, and a sporadic and sometimes inaccessible experience. Furthermore, councils are only able to offer limited email and phone support during office hours. Managing the curation and distribution of Family Hubs content is a daunting task, with content spread across various sites and apps that have been developed over time.
A Family Hubs mobile app can revolutionize the way Family Hubs virtual services are delivered to families. In today’s era, post-pandemic, mobile apps have become an essential tool for educating, informing, communicating, and self-serving support. Families are looking for real-time access to information/content and services, and mobile apps provide instant 24/7 access to these services.
Council websites can be confusing, and navigating them can feel like a minefield, particularly when they are not optimised for mobile devices. On the other hand, mobile apps have a user-friendly interface designed specifically with mobile users in mind. With their ease of use, better accessibility, and reliability, mobile apps are the most sought-after platform for consumers.
Imagine one point of access, a digital hub that houses all content and services in the most efficient and obvious way. With welcome video, categories of content by age, the ability to connect to professional help and real-time answers to questions 24/7 through an intelligent conversational AI bot. The ability for families to provide live feedback and be heard! And with easy access to important national content like NHS videos.
If a young mother needs assistance with breastfeeding in the middle of the night, imagine her being able to access essential support and guidance at her fingertips, 24/7, whenever she needs it. Through our easy-to-navigate interface, she can access and harness your Council’s expertise on this specific topic, including NHS videos, a resource library, expert advice and more. Our Family Hubs Mobile App offers invaluable self-help support for young mothers, accessible anytime, anywhere.
Suppose a single, bereaved father is struggling to find support across benefit entitlement, schooling, and childcare. In a case like this, he can find all the advice and information he needs through our Family Hubs mobile application. He can also chat to our intelligent bot to ask questions and be handed off to a live agent for more sensitive and complex queries and even be connected to a professional from inside our application.
Due to needing support over a multitude of areas, and sensitive issues, parents and family members may feel uncomfortable and find it hard to express their challenges. Our bot interface and live agent means they can self-serve and enjoy a more private experience in the comfort of their own home.
Beebot started supporting a UK council with automating their resident support, as it was clear that their traditional support was hugely costly. These conversations moved onto Family Hubs and together we have collaborated to create a solution that can support them to innovate and digitise their offering and meet the service requirements for Family Hubs funding.
Our solution, Beebot Family Hubs Support, provides families with a consolidated experience that combines all local, national content and services into one digital hub, with an engaging interface and can be branded to suit any Council.
With quick access to help and support through a real-time Q and A, being able to connect them to a professional if needed and signpost them to the most relevant content or service they require at the time they need it. With access to all your existing websites, applications, services and events from one touchpoint and from any device.
Our analytics can track engagement and take up of services by families with an automation capability that uses engagement data to personalise content. We believe our solution will have a significant positive impact on families and the community, therefore creating a better connection between national, local partners and family services.
