Public Sector
.png)
Local councils can revitalise FIS (Family Information Service) with AI and intelligent automation. Our technology enhances your statutory requirements to residents, helping them find solutions faster.
You can enhance FIS with the engagement boosting Family Hubs digital platform. It drives forward engagement and removes extra pressure on your resources. Here’s how you can save time and money.
Every council has FIS, but the service is often presented as a basic directory. This can result in a lack of engagement from families, who may not find the information they’re looking for. In turn, this places extra pressure on other council services.
All local councils must offer a directory of services. Yours may include links to:
• Childcare services
• SEND Local Offer
• Financial advice
• Health and wellbeing tips
• Youth support
• Community activities and events
It should be a fantastic way to gather local services into one information hub where families can get advice and support.
However, the way many local councils present their FIS can lead to:
• Information overload: Offering a fragmented website, such as many services in one big group. The result of this can be user confusion due to unclear presentation.
• Limited engagement: Families arrive at your FIS service, then leave without engaging with it. Bounce rates like this are a sign something is wrong and needs addressing.
• Lack of personalisation: Information provided to families isn’t personalised or reactive to their support needs, which leads to a less effective service.
• Poor website user experience: Bad layout of the services on your FIS pages, which can lead to further lack of engagement.
• Analytical struggles: Not understanding what your visitors are doing across your FIS page, which can create confusion around engagement across your services.
These issues can place strain on your councils’ other services as families look to find answers and support elsewhere, highlighting the need for modernising FIS.
With our user-friendly platform, you can easily revitalise your FIS experience. You can enable interactive access for families across activities, childcare, education, and more.
All of which is presented in an appealing, accessible platform to ensure greater engagement across your range of community commitments. You get the following:
• Dedicated website and app: Match FIS with your council’s brand colouring to promote user confidence and familiarity.
• Dynamic digital directory: Create a dynamic digital directory of services to promote higher engagement to make your service worthwhile.
• Personalisation: Families receive information relevant to their support needs, presented in a clear format direct from services such as the NHS.
• Consolidated support services: Merge all national and local content, plus services, into one platform for ease of access.
• Engage multimedia content: Provide PDFs and video to improve the user experience and encourage engagement through multimedia formats.
• Full scalability: Add more functionality and features as you need to, future-proofing your local council’s FIS service.
• Tracking and reporting: Measure family interaction and parent demands for real-time updates on your statutory requirements.
While allowing you to save time and resources, Family Hubs digital platform also ensures families have an enhanced and modern experience.
By signing up to our AI and intelligent automation platform, you’ll benefit from:
• Automated family support queries
• Reduce call centre costs with a 24/7 AI chatbot
• Increase staff efficiency and productivity
• Automate transactions across apps and forms
• Merge all services into one platform
• Mobile-friendly designs
• Greater user experience and visual appeal
It’s a full ecosystem designed to make your council’s daily activities easier, which leads to happier families taking full advantage of your services.
Save money. Save time. Increase your productivity—all from one platform.
Book a demo for a walkthrough our suite of AI and intelligent automation features. We’ll demonstrate how UK councils are using our technology to transform their FIS offer.
We’ll also show you our platform's return on investment potential for your council, alongside the time and resources that complement its money-saving features.
Call us on 0161 823 1000 or send us an email at info@beebotai.com.
