Public Sector
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You know those questions you answer all day? Every day?
“Why haven’t my bins been collected?”
“Who do I report a pothole to?”
“I can’t pay my council tax?”
Imagine being able to answer 50%+ of resident queries automatically 24/7… AI technology handles this, so you don’t have to.
From health and well-being to family support, paying council tax, and finding services, residents rely on Councils for so many areas of their life.
Resident support expectations have changed dramatically post-pandemic, and managing expectations is becoming increasingly challenging. People were forced to experience and now realise the ease and accessibility of digital channels and now expect a high service level from all brands and all brand interactions.
Residents want to access and connect with the information they need on demand and in an engaging way. Residents get frustrated when they do not receive what they need, putting pressure on Councillors who get the brunt of the complaints.
Councils are struggling with ever-increasing support costs. In addition, absenteeism of support staff can affect the resident’s experience and their opinion of your Council, causing complaints. Council support staff heavily repeat information around queries and issues, which is unproductive and tiresome for staff. And there’s a lack of data & insights for Resident Support Managers to help improve matters.
Local councils across the nation are currently struggling with the same issues, such as:
Beebot Citizen Support tackles your precise needs and handles ALL the stuff you don’t want to do whilst making support accessible to everyone in your community.
Through Artificial Intelligence, your struggling local council systems, stuttering and heaving from the effects of the global pandemic, are transformed into well-oiled machines that work seamlessly. Make use of your deep knowledge of your residents (as well as an understanding of the local community, an understanding of the area, and an understanding of local events) to develop a handy AI assistant that never stops learning thanks to NLP (Natural Language Processing) and ML (Machine Learning). You can easily collect resident feedback and study analytics, which will help your citizens feel like their voice is being heard.
If your Council is implementing a change to bin collection day, you can add a tile on our interface to communicate the change geo-targeted to certain postcodes, you can change the conversation in the bot and then send a notification announcing it to the affected postcodes. You don’t need to do anything when the flood of questions starts pouring in, as your AI is already programmed to provide your residents with new, relevant information.
Using Artificial Intelligence, you can reach as many people as possible who are impacted in some way by what you do daily and engage with them in ways you’ve never been able to do before.
In addition to learning what your customers want and expect from their local council 24/7, your AI assistant helps you make better, faster decisions for your residents.
Artificial Intelligence can handle all of your simple or most common complex queries. By doing so, you’ll be able to devote more time and energy to helping the residents within your community who require extra care, are struggling with sensitive issues, or are facing complex problems. When you can finally concentrate on the problems that require your empathy, knowledge, and experience, you’ll finally be able to solve them effectively.
Beebot AI is working with other Councils to support them and digitise their Resident Support strategy. Beebot has a best-in-class conversational AI and automation solution perfect for Councils to help alleviate their key challenges. They have specific experience with Councils, and their solutions are custom designed to support residents, enhance their support offering and significantly reduce operational costs. These are high volumes of repeat queries and resident admin tasks, long call wait times and the cost of resident support.
Our unique interface can be customised to your Council’s look and feel and can be more productive than a human customer service representative for most less complex queries.
