Employee engagement refers to the level of enthusiasm and dedication a worker feels towards their job. It is a human resources (HR) concept that signifies how much an employee cares about their work and the company’s performance.
Improving internal engagement can be achieved by providing employees with an intelligent automation platform powered by AI and RPA (robotic process automation). There are many platforms available that are accessible across any device 24/7 for employees. By doing this, organisations can utilise the advanced capabilities of these technology components within a single, unified employee support platform. This can result in a highly motivated and knowledgeable workforce, better equipped to assist in achieving business goals with greater efficiency.
In this blog post, we’ll discuss the significance of employee engagement, strategies to improve it, and the role intelligent automation platforms in enhancing it. Whether you’re a manager, team leader, or HR professional, read on to learn how to foster a motivated and dedicated workforce through improved engagement.
Understanding the factors that influence employee engagement can help organisations create an environment that fosters interaction between staff. Here are some of the essential components that a platform utilising RPA and AI can include to enhance performance:
Communication – Clear and effective communication is the key to creating an engaged workforce. Intelligent automation platforms can help improve organisational communication by providing real-time feedback to managers, identifying employee sentiment and providing personalised support to employees. Intelligent automation can automate the process of identifying communication gaps and sending reminders to managers to make touchpoints with employees regularly. By using virtual assistants, organisations can also provide members of your business with quick and effective responses to their queries, improving communication and engagement.
Recognition and Rewards – Employees who feel appreciated for their hard work are more likely to be engaged and motivated. AI-driven support platforms can help organisations automate the process of identifying and rewarding top-performing employees. Using intelligent automation to track employee performance and achievements, managers can provide timely and relevant recognition and rewards.
Work-Life Balance – Achieving a work-life balance is essential for employee engagement and happiness. Intelligent automation technology can help organisations manage employee schedules more efficiently, ensuring employees have adequate time off, reducing the risk of burnout. By using AI and RPA tools within an employee support platform to automate tasks and streamline processes, organisations can reduce employee workload, improving engagement and productivity.
Professional Development – Help organisations identify skills gaps and provide individual employees with personalised training and development plans. By using AI-powered learning platforms, organisations can provide employees with targeted and relevant training that matches their skill level and interests, which can help them grow within their careers and feel more invested in their work.
Leadership – Effective leadership is a critical factor in creating an engaged workforce. These technologies can help organisations measure leadership effectiveness by analysing employee feedback and identifying potential issues affecting engagement and productivity. By using AI-powered surveys and analysis tools, organisations can identify areas where leadership needs to improve and take corrective action to address the rising issues. These platforms can also help develop leadership skills by providing virtual coaching and training, which can help managers become more effective in creating an engaged workforce.
Intelligent automation technology is rapidly evolving, transforming many aspects of the workplace, including employee engagement. Here are some ways these innovative platforms can help boost employee engagement:
Pulse Surveys - Automatically send short surveys out to employees regularly to gauge their level of engagement. provide insights into employee sentiment. Then allow the platform to collect and return insights into employee sentiment.
Sentiment Analysis - Analyse employee feedback to determine the sentiment behind it. The data collected can be used to identify potential issues and areas for improvement.
Chatbots - Chatbots can provide employees with instant support and guidance on work-related issues. AI-powered chatbots can be trained to provide personalised support to employees based on their individual needs.
