Public Sector
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AI is an essential consideration for local councils. The sector is dealing with significant budget constraints and there's a £4 billion funding gap expected over the next two years.
AI (artificial intelligence) technologies can alleviate various problems for councils. With major cost-saving potential complementing productivity-enhancing technology, it's the ideal time for local governments to adopt the widespread use of AI.
AI can set UK councils toward greater budgeting and resource efficiency. To deliver better results across public services while streamlining business requirements. The initial steps for councils are to:
If councils do not adopt AI, they risk falling behind, potentially leading to further failures in meeting residents' needs.
Some digital platforms combine AI and intelligent automation to great effect, offering a full ecosystem of features to repurpose council workforces, scaling productivity and allowing focus on strategic tasks and objectives.
Councils across the UK are gradually adopting the technology. AI technologies can help streamline numerous processes, enhance daily efficiency, boost productivity, and future-proof many procedures. Overall, it enables local councils to deliver better services to families and residents whilst making savings.
Fostering public trust is crucial for the evolution of council services. Addressing the ethical use of AI is essential, including training staff to comply with UK laws and adhere to GDPR.
The Local Government Association (LGA) has acknowledged this. In its consultation on a pro-innovation approach to AI regulation, it stated:
"The potential for AI in developing insight and intelligence to strengthen decision-making in local public services is enormous. However, the technology should augment, rather than replace, human decision-making, especially higher-risk decision-making such as in the delivery of social services. Communicating how decisions are made, and how the application of AI augments decision-making rather than replaces it will be vital in retaining public trust and protecting the integrity of local service delivery."
Councils can address any concerns from the public with clear communication. Details on how the technology works, and what happens to public data, can be explained on your council website.
While it’s a transitioning period, it’s natural for residents to be wary of change. But by alleviating any fears, the move to AI can remain as seamless until the full benefits to everyone become clear.
