Public Sector
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At Beebot AI, we understand the significance of family support, and that is why we have developed a comprehensive platform to elevate the well-being and outcomes of families across the United Kingdom. Our digital solution supports UK councils by developing comprehensive and inclusive platforms for the Family Hubs initiative that support families and children across various aspects of their lives. Working with the public sector, we aim to revolutionise how support and information is delivered to families.
Family Hubs are a crucial support system for families across the UK, serving as both physical centres and virtual access points. These hubs are designed to streamline assistance by unifying various organisations under one roof and digital platform, eliminating the need for families to communicate their needs to different people repeatedly. Tailored for families with children aged 0 to 19 (or up to 25 for children with special educational needs and disabilities), whether in physical or virtual form, Family Hubs serve as indispensable contact points, extending a diverse array of advice, support, and information to families in need.
The UK government’s unwavering commitment to fortifying family support is exemplified through its substantial funding allocation for Family Hubs. This strategic financial support is benefiting 75 councils throughout the nation, providing them with essential resources and tools. This funding significantly amplifies the capabilities of these councils to execute robust and impactful Family Hubs initiatives. As a result of this, countless families will have more accessible and personalised support both online and offline, effectively aligning with the government’s overarching goal of fortifying local well-being and support networks.
Digital Family Hubs are solutions that are designed to support families digitally and enhance their access to vital services and information online. The Family Hubs digital guidelines, developed for UK councils as part of the funding, provide a roadmap for creating effective digital solutions that bridge gaps, promote collaboration, and empower families to make informed decisions about their well-being and that of their children.
FAMILY HUBS DIGITAL GUIDELINES
Beebot AI’s Family Hubs digital solution is a cutting-edge platform designed to provide comprehensive support and vast resources for families and children across the UK. Developed in adherence to the Family Hubs digital guidelines for UK councils, this innovative solution revolutionises how family support and information are delivered, fostering stronger collaboration and empowering families to thrive in today’s fast-paced digital world.
Our solution offers a best-in-class digital experience accessible to all families from any device through a single point of access. For councils in the Family Hubs program, the platform consolidates national and local content, existing websites, and apps into one user-friendly application. It acts as a central portal of content, providing diverse resources, expertise from other councils, and real-time NHS content to assist families in their unique challenges. We offer seamless integration with other services, including the SEND Local Offer, Early Years and Early Prevention, etc. If you already have an existing website and resources for related services, we can pull them into your Beebot AI platform, ensuring that families can access a comprehensive range of services and support. Utilising intelligent automation and AI, it guides families to the support they need while offering councils valuable insights for continuous improvement. This consolidation streamlines self-serving support, available 24/7, 365 days a year.
As a Crown Commercial Service approved service provider within the AI framework, Beebot AI brings trusted expertise and a commitment to excellence to its Family Hubs digital solution. The platform’s capabilities align with the highest standards, meeting the needs of councils and families alike while fostering stronger collaboration between communities, local authorities, and support organisations.
Beebot AI’s Family Hubs digital solution offers a dedicated website and mobile app designed in your council’s branding. The platform ensures simplistic updates and changes across both the website and app sync, providing a seamless and consistent user experience. With the ability to access the platform across all devices, including phones, laptops, and tablets and on various platforms such as Android, Google, and iOS, families receive timely content and services, enhancing their engagement and support experience.
Our solution allows you to integrate existing information from websites, apps, and partner sites, driving a unified parent experience. Acting as a digital content directory, the platform comes pre-configured with a wealth of local and national content. It can easily link to your council’s local content framework through our dynamic content management system. Users have 24/7 access to this comprehensive platform, enabling them to self-serve support whenever needed.
The Family Hubs digital solution also provides access to the entire NHS content catalogue, allowing families to explore a built-in library featuring PDFs, videos, websites, and more. With real-time content updates, families receive the latest information from trusted NHS sources, ensuring they have access to reliable healthcare information.
Our platform offers families 24/7 support through a live chat feature and an AI-powered FAQ bot. The FAQ bot efficiently answers frequently asked questions and directs users to relevant information and resources. Additionally, the live agent feature connects families to professionals, providing instant and reliable support in multi-device real-time chat. This feature ensures families can openly discuss their challenges without the pressure of face-to-face communication, enjoying a private and comfortable self-serve support experience at home.
Beebot AI’s Family Hubs digital solution offers automated care programmes, allowing families to sign up for personalised ongoing care with content and advice tailored to their specific interests or needs. From mental health to musculoskeletal issues, this feature ensures families receive timely support.
Our user-friendly event booking feature lets families browse and book events and activities quickly. At the same time, your council benefits from real-time event booking insights, enabling you to track registrations and plan impactful experiences for the community. The seamless integration of online booking enhances your council’s digital family hubs’ accessibility and convenience, encouraging more families to take advantage of what is going on in their local area.
AI-powered insights and collaborative efforts unlock your council’s full potential, to support and strengthen families. With this in mind, the possibilities are endless.
The platform’s advanced analytics provide valuable data insights to enhance support services and achieve better outcomes for families. Access a comprehensive dashboard with quick insights and reports through our customer portal. Our analytics highlight areas where families require the most support and identify areas with the least engagement. Identify opportunities and make data-driven decisions to improve the family support experience while reducing costs continuously. Leverage our insights to streamline support processes, ensuring families receive prompt and effective assistance.
The central portal of content is at the core of our Family Hubs digital solution, empowering councils to access a wealth of resources created by one another. By sharing expertise and resources, councils can collaboratively provide comprehensive support to families. This centralisation saves time and effort while enabling customisation to suit local contexts, ensuring families receive targeted assistance.
Our digital solution facilitates anonymous analytics sharing among councils, empowering them to gain valuable insights into families’ unique needs and challenges in different UK regions. By collectively analysing these trends, councils can optimise their solutions and customise services to cater to specific community requirements, ensuring efficient resource allocation and better support outcomes for families nationwide.
Beebot AI facilitates continuous learning through key learning sessions, sharing experiences and best practices among councils. This fosters innovation and improvement within council networks.
CONNECTING THE DOTS BETWEEN COUNCILS FOR FAMILY HUBS
Reduce Costs
Enhance the Experience
Beebot AI’s Family Hubs digital solution revolutionises family support in the United Kingdom. By providing a comprehensive platform with round-the-clock accessibility, real-time analytics, and collaborative capabilities, UK councils can enhance their services and optimise support delivery for families. The user-friendly interface, integration of NHS content, and automated care pathways ensure families receive timely and personalised assistance, improving overall satisfaction. With Beebot AI’s innovative solution, councils can create a collaborative ecosystem, fostering continuous learning and innovation, ultimately leading to stronger, healthier, and happier communities across the country.
If you are interested in seeing how our solution can be integrated into your Family Hubs strategy, give us a call on 0161 823 1000 or drop us an email at info@beebotai.com.
